← All apps
🔬 Findings 🔧 Stack Builder

Best Customer Support Apps for Shopify — Ranked by Speed

11 helpdesk and customer support ticketing apps ranked by JavaScript payload, CPU time, and mobile impact — independent benchmarks, no affiliate rankings.

11 Apps benchmarked
7 Grade A or B
66 ms Avg CPU cost
264 ms Avg mobile CPU
★ 4.8 Avg merchant rating
FASTEST

Chatbase is the lightest helpdesk and customer support ticketing app we've tested — 25.94 KB payload and 24 ms CPU (Grade A).

No apps match your search.
#1
A
Chatbase
by Chatbase
📦 25.94 KB
⚡ 24 ms desktop
📱 102 ms mobile ✓
📐 Layout stable
★ 4.8 15
Lightweight
#2
B
FAQPrime
by FAQPrime
📦 75.09 KB
⚡ 13 ms desktop
📱 52 ms mobile ✓
📐 Layout stable
★ 4.7 31
Acceptable
#3
B
Freshdesk Messaging
by Freshworks
📦 68.26 KB
⚡ 6 ms desktop
📱 15 ms mobile ✓
Acceptable
#4
B
Gladly
by Gladly
📦 132.38 KB
⚡ 13 ms desktop
📱 58 ms mobile ✓
★ 4.7 28
Acceptable
#5
B
Klara
by Klara
📦 41.71 KB
⚡ 15 ms desktop
📱 62 ms mobile ✓
Acceptable
#6
B
Richpanel
by Richpanel
📦 42.34 KB
⚡ 13 ms desktop
📱 ~52 ms mobile
Acceptable
#7
B
Yuma AI
by Yuma AI
📦 10.15 KB
⚡ 105 ms desktop
📱 420 ms mobile ✓
Acceptable
#8
C
Corso
by Corso
📦 302.26 KB
⚡ 219 ms desktop
📱 662 ms mobile ✓
★ 4.7 19
Heavy
#9
C
DingAI
by DingAI
📦 319.62 KB
⚡ 28 ms desktop
📱 112 ms mobile ✓
★ 5 102
Heavy
#10
C
Forethought Solve
by Forethought
📦 215.34 KB
⚡ 27 ms desktop
📱 125 ms mobile ✓
Heavy
#11
C
Mantle
by Mantle
📦 21.03 KB
⚡ 259 ms desktop
📱 1039 ms mobile ✓
📐 Layout stable
Heavy

How we measure — Each app is profiled on real live Shopify merchant stores using a Playwright-controlled browser with 4× CPU throttle and mobile viewport — matching Google Lighthouse's mid-range Android benchmark. V8 CPU cost is the ScriptDuration delta captured via Chrome DevTools Protocol. Results are the median across multiple stores.

Read the full methodology →