Gladly Customer Service vs Richpanel: Shopify Performance Comparison
Both apps score Grade B — Richpanel has the edge with 13 ms vs 20 ms desktop CPU execution.
Both apps provide helpdesk and customer support functionality for Shopify stores. This page presents StackConflict’s independent lab results for both — measured in a clean-room environment with no other apps installed.
Head-to-Head Metrics
| Metric | Gladly Customer Service | Richpanel | Faster |
|---|---|---|---|
| Overall Grade | B | B | Tie |
| JS Payload | 132.38 KB | 42.34 KB | Richpanel |
| CPU Desktop | 20 ms | 13 ms | Richpanel |
| CPU Mobile est. | 67 ms | ~52 ms | Richpanel |
| Layout Shift | 0.0 | 0.0 | Gladly Customer Service |
Mobile CPU applies the 4× Lighthouse throttle for mid-range Android. Tested 2026-05-30.
Richpanel — The Faster Option (Grade B)
Richpanel scores Grade B with a JS payload of 42.34 KB and 13 ms desktop CPU execution. Mobile estimated cost: ~52 ms. It passes every StackConflict threshold for payload, CPU, and layout stability — making it safe to install on any storefront including mobile-first stores where Time-to-Interactive directly impacts conversion.
View full Richpanel speed report →
Gladly Customer Service — The Heavier Option (Grade B)
Gladly Customer Service scores Grade B with a JS payload of 132.38 KB and 20 ms desktop CPU execution. Mobile CPU: 67 ms. Performance is acceptable but worth monitoring, particularly on stores with high mobile traffic share.
View full Gladly Customer Service speed report →
When to Choose Gladly Customer Service
- You need its specific features and can monitor its mobile impact
- Your other apps are lightweight (Grade A) so there is headroom
- You are on desktop-skewed traffic where CPU cost matters less
When to Choose Richpanel
- You need its specific features and can monitor its mobile impact
- Your other apps are lightweight (Grade A) so there is headroom
- You are on desktop-skewed traffic where CPU cost matters less
Performance Verdict
Result: Comparable — Both apps score Grade B — Richpanel has the edge with 13 ms vs 20 ms desktop CPU execution.
About This Test
StackConflict measures each Shopify app in an isolated clean-room environment — a single development store, no other scripts, Playwright-controlled browser. V8 CPU cost is the ScriptDuration delta before and after injection. CLS is captured from the same browser session. Results represent the median of three independent runs with outliers removed.
Data from the StackConflict Lab. Last updated 2026-05-30.