FAQPrime vs Gladly: Shopify Performance Comparison
Both apps score Grade B — FAQPrime has the edge with 5 ms vs 13 ms desktop CPU execution.
Both apps provide helpdesk and customer support functionality for Shopify stores. This page presents StackConflict’s independent lab results for both — measured in a clean-room environment with no other apps installed.
Head-to-Head Metrics
| Metric | FAQPrime | Gladly | Faster |
|---|---|---|---|
| Overall Grade | B | B | Tie |
| JS Payload | 75.09 KB | 132.38 KB | FAQPrime |
| CPU Desktop | 5 ms | 13 ms | FAQPrime |
| CPU Mobile | 8 ms | 58 ms | FAQPrime |
| Layout Shift | 0.0006 | 0.0 | Gladly |
Mobile CPU measured with 4× CDP throttle (mid-range Android). Tested 2026-05-30.
FAQPrime — The Faster Option (Grade B)
FAQPrime scores Grade B with a JS payload of 75.09 KB and 5 ms desktop CPU execution. Mobile CPU: 8 ms. It passes every StackConflict threshold for payload, CPU, and layout stability — making it safe to install on any storefront including mobile-first stores where Time-to-Interactive directly impacts conversion.
View full FAQPrime speed report →
Gladly — The Heavier Option (Grade B)
Gladly scores Grade B with a JS payload of 132.38 KB and 13 ms desktop CPU execution. Mobile CPU: 58 ms. Performance is acceptable but worth monitoring, particularly on stores with high mobile traffic share.
View full Gladly speed report →
When to Choose FAQPrime
- You need its specific features and can monitor its mobile impact
- Your other apps are lightweight (Grade A) so there is headroom
- You are on desktop-skewed traffic where CPU cost matters less
When to Choose Gladly
- You need its specific features and can monitor its mobile impact
- Your other apps are lightweight (Grade A) so there is headroom
- You are on desktop-skewed traffic where CPU cost matters less
Performance Verdict
Result: Comparable — Both apps score Grade B — FAQPrime has the edge with 5 ms vs 13 ms desktop CPU execution.
About This Test
StackConflict measures each Shopify app in an isolated clean-room environment — a single development store, no other scripts, Playwright-controlled browser. V8 CPU cost is the ScriptDuration delta before and after injection. CLS is captured from the same browser session. Results represent the median of three independent runs with outliers removed.
Data from the StackConflict Lab. Last updated 2026-05-30.