charles vs Reamaze: Shopify Performance Comparison
charles wins with Grade C vs Grade D — a one-grade performance difference that compounds on mobile devices.
Both apps provide live chat and customer support functionality for Shopify stores. This page presents StackConflict’s independent lab results for both — measured in a clean-room environment with no other apps installed.
Head-to-Head Metrics
| Metric | charles | Reamaze | Faster |
|---|---|---|---|
| Overall Grade | C | D | charles |
| JS Payload | 241.69 KB | 787.3 KB | charles |
| CPU Desktop | 48 ms | 42 ms | Reamaze |
| CPU Mobile | 67 ms | 170 ms | charles |
| Layout Shift | 0.0 | 0.0 | charles |
Mobile CPU measured with 4× CDP throttle (mid-range Android). Tested 2026-05-30.
charles — The Faster Option (Grade C)
charles scores Grade C with a JS payload of 241.69 KB and 48 ms desktop CPU execution. Mobile CPU: 67 ms. Even as the faster of the two options, merchants on mobile-heavy stores should weigh its impact on their combined app stack.
View full charles speed report →
Reamaze — The Heavier Option (Grade D)
Reamaze scores Grade D with a JS payload of 787.3 KB and 42 ms desktop CPU execution. Mobile CPU: 170 ms. This places it in the heavier half of StackConflict’s benchmark dataset — merchants running mobile-first stores should evaluate whether the feature value justifies the performance tradeoff.
View full Reamaze speed report →
When to Choose charles
- Its unique feature set has no lighter equivalent in StackConflict’s database
- Your store traffic is predominantly desktop
- You have already removed or lightened other heavy scripts to compensate
When to Choose Reamaze
- Its unique feature set has no lighter equivalent in StackConflict’s database
- Your store traffic is predominantly desktop
- You have already removed or lightened other heavy scripts to compensate
Performance Verdict
Winner: charles — charles wins with Grade C vs Grade D — a one-grade performance difference that compounds on mobile devices.
Both apps carry Grade C — see StackConflict’s full Chat rankings for lighter alternatives.
About This Test
StackConflict measures each Shopify app in an isolated clean-room environment — a single development store, no other scripts, Playwright-controlled browser. V8 CPU cost is the ScriptDuration delta before and after injection. CLS is captured from the same browser session. Results represent the median of three independent runs with outliers removed.
Data from the StackConflict Lab. Last updated 2026-05-30.